Privacy Policy for Elysian Touch

At Elysian Touch, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our online booking services for massage therapy. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on our site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with our site or when you choose to participate in various activities related to our site (such as online booking).
• Health-Related Information: For the purpose of providing safe and effective massage therapy, we may collect information regarding your health conditions, allergies, injuries, or other health-related details that you voluntarily disclose during booking or consultation. This information is treated with the utmost confidentiality.
• Payment Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you book a massage service. All payment data is stored by our payment processor and you should review their privacy policies.
• Data From Online Booking System: Information about your appointments, services booked (Deep Tissue, Swedish, Aromatherapy, Hot Stone, Sports, Reflexology Massage), preferences, and availability that you provide through our online booking platform.
• Derivative Data: Information our servers automatically collect when you access our site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our site to:

• Create and manage your account and bookings.
• Process your transactions and send notifications about your bookings.
• Deliver the specific massage services you have requested, tailoring them based on health information provided to ensure your safety and well-being.
• Email you regarding your account or bookings.
• Improve the efficiency and operation of our site and services.
• Monitor and analyze usage and trends to improve your experience with our site.
• Perform other business activities as needed.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers are bound by confidentiality agreements and are prohibited from using your personal data for any purpose other than providing services to us.
• Online Booking Platforms: If you book through a third-party online booking system embedded on our site, your data will also be subject to their privacy policy.

Data Retention

We retain personal data for as long as necessary to provide the services you have requested, to comply with our legal obligations, resolve disputes, and enforce our agreements. Health-related information is retained for a period consistent with professional guidelines and legal requirements in the massage therapy industry.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Privacy Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian becomes aware that their child has provided us with Personal Data without their consent, they should contact us at our address, Robertson Street, London, London, City of, SW8 3AX, GB. We will delete such information from our files as soon as reasonably practicable.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: